Newbie Guide

Frequently Asked Questions About Purchase and Check Out


Q: Does the product purchased from BESTOBDII.COM have warrenty?
A: All products purchased from BESTOBDII.COM all have warranty. Detail warrenty policy please check  Products Warranty. When you encounter problems, please send email to china BESTOBDII.COM with your order number.

Q: How did i know whether the product is in stock or out of stock? How fast you can ship the items?
A: Every product page next to the product price has marked whether the product is in stock or not. If you worry about it, please contact on our online service to check right now whether item can ship immediately. Usually it takes 48hours to ship the package. Once the product status did not change within 48hours, please directly contact our customer service, we will investigate for you and resolve it for you immediately.

Q: If i place an order today, when i am going to receive my order?
A: Different item have different shipping methods. Every product shipping methods also been marked on our website. Standard airmail usually takes 7-18 working days, express takes 3-5 days. If you want change your shipping methods, please directly send email to sales@bestobdii.com

or leave message in the order comment. Our customer service will handle it for you.

Q: How much is the shipping cost?
A: Form Augest 1st on, all products under 2KG will be free shipping in BESTOBDII.COM. Other products over 2KG price will have a big change in BESTOBDII.COM. Shipping cost different according to the customer's location and product weight. It is automatically calculated by our system and will be show under the shipping methods.

Q:  How can i pay for my order? If i do not have paypal, can i still purchase?Does your website support Cash On Delivery?
A: We accept payment via paypal, western union monday gram and bank transfer. If you do not have paypal, you can choose the other three payment methods. Detail please check here  Payment Methods. Sorry, we do not support Cash On Delivery.

Q: What is your working time?
A: Our website 24hours open. Our customer service working time from 10 a.m-11 p.m chinese time. You can email us 7/24 and you can call us at this 13 hours.

Q: What can i do after i place the order?
A: After you place order and check out successfully, you can go to my order to check your order status. Your order will be handle within 48hours. System will update your shipping information after ship it out.

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